Refunds

If your looking for a refund then we are sorry that you didn't get what you wanted.

We are always trying to improve our service and would appreciate your feedback. We have a very open refund policy. If you are in anyway unhappy with the service you have received then we are happy to cancel your account and refund you your fee.

It's very simple to get a Loans Direct Refund. All you have to do is log into your online account and cancel your account – you will then be able to arrange a refund.

Once your refund has been arranged we will pay it out directly into your bank account the same working day. Unfortunately banks don’t work quite as fast and it can take up to 7 working days for the money to hit your account, but it takes only 3 days on average.

While you are waiting for your refund you can track the refund through your online account.

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